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Process Litigation Team

Charlotte Collins

Charlotte Collins

Head of Process Litigation / Solicitor

SLC Solicitors Staff

Charlotte Collins
Head of Process Litigation / Solicitor
01743 260121
07846 687775
cc@slcsolicitors.com

Charlotte has been with the firm for 6 years in the Litigation Disputes Team. Charlotte handles defended property litigation cases, commercial rent and service charge recovery, commercial property litigation and cases in the First-tier Tribunal involving reasonableness of service charges, appointments of managers, lease variations and breach of covenant cases.

Charlotte also undertakes training and advisory roles for clients and other organisations in the property industry.

Charlotte qualified as a solicitor in 1991 and has had many years of experience in property and commercial litigation, together with residential and commercial conveyancing.

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Jonathan Bucknall

Jonathan Bucknall

Account Management
Account Manager

SLC Solicitors Staff

Jonathan Bucknall
Account Manager
01743 260134
07428 160875
jb@slcsolicitors.com

Jon began his career at SLC Solicitors in May 2014 as a paralegal on a combined ground rent and service charge team. This gave him a rare but useful insight into both areas.

The role itself gives Jon an understanding of disputed ground rent claims and he particularly enjoys dealing with any technical issues that may arise.

He consistently seeks to meet the client’s expectations whilst understanding the importance of commercial considerations on each matter, delivering the best possible outcome in a timely manner.

Jon is always keen to further his knowledge and experience.

He likes pina colada and getting caught in the rain.

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Amy Kay

Amy Kay

Account Management
Account Manager

SLC Solicitors Staff

Amy Kay
Account Manager
01743 260135
07850 649707
alk@slcsolicitors.com

Amy joined SLC as an Account Manager in July 2016 having previously been with SLC as a Paralegal until 2013.  During this period, she gained valuable new experience working within waste management.  Amy is excited to be back at SLC and is looking forward to expanding her expertise in law and debt recovery.

Amy, alongside the other account managers and their teams, will be working to deliver excellent customer service to our clients in dealing with their everyday needs.

“Competition in business is a blessing, for without it, we wouldn’t be motivated to improve.” -Nabil N. Jamal

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Kelly-Anne Taylor

Kelly-Anne Taylor

Account Management
Account Manager

SLC Solicitors Staff

Kelly-Anne Taylor
Account Manager
01743 260103
07793 242315
kat@slcsolicitors.com

Kelly-Anne has moved from an Assistant Account Manager to an Account Manager after being with our firm for a year.

Although Kelly-Anne was born in England she spent 23 years in the United States, in which she attended Saint Leo University studying Sociology and Criminal Justice. She also attended Tidewater Community College studying Paralegal Studies.

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Sally Reese

Sally Reese

Account Management
Account Manager

SLC Solicitors Staff

Sally Reese
Account Manager
01743 260133
sjr@slcsolicitors.com

Sally began her career at SLC Solicitors in February 2014 as a paralegal on the data entry team. Sally swiftly moved in the firm to become a paralegal in account management dealing with both ground rent and service charge. Sally enjoys bringing matters to a conclusion for clients and resolving any disputes that arise. The role Sally has in our office provides her with an understanding of service charge and ground rent and the disputes that may arise between the lessee and lessor/managing agent.

Sally strives to meet the client’s expectation and provides them with the support and guidance they require. Sally works as part of a tight nit team who support each other to obtain the best possible outcome for their clients. She is a fast working team member who believes time keeping is key.

Sally is always willing to further her knowledge in both law and debt recovery.

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Abbie Deer

Abbie Deer

Account Management
Assistant Account Manager

SLC Solicitors Staff

Abbie Deer
Assistant Account Manager
01743 260132
arh@slcsolicitors.com

Abbie joined the team in February 2016 working for SLC in a role within the Data Entry Team. Following a successful time within this role and picking up the system a lot quicker than she expected, Abbie has now moved over to the Operations team as an Assistant Account Manager. This role will allow her to work closely with clients to meet their final objectives, something she picked up in 10 years of experience within a customer service role. After settling into the team, Abbie is looking forward to the new challenge of being an assistant and hope she can take to the roll quickly and effectively.

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Sonaira Ismail

Sonaira Ismail

Account Management
Assistant Account Manager

SLC Solicitors Staff

Sonaira Ismail
Assistant Account Manager
01743 260157
si@slcsolicitors.com

Sonaira joins SLC following prior experience as a debt recovery agent at another firm. Law excites Sonaira and she has always endeavoured to keep up to date with ever-changing legislation since the completion of her degree in Psychology and Criminology.

Sonaira has enjoyed working face to face with clients in other roles and is looking forward to building and developing relationships with SLC’s client base. She has held multiple customer service based roles which gives her first-hand experience of how to approach exchanges with clients and debtors, ensuring all matters are dealt with in a professional manner. She enjoys a challenge and realises recovering debt from leaseholders is not always an easy task but one she is looking forward to taking on.

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Shannon Morgan

Shannon Morgan

Account Management
Assistant Account Manager

SLC Solicitors Staff

Shannon Morgan
Assistant Account Manager
01743 260105
sjm@slcsolicitors.com

Shannon has recently joined SLC as an Assistant account manager within the operations team.  She joined us from a private education service where she was responsible for the smooth running of 3 education centres. Within her previous role Shannon gained administrative and customer service skills which she is excited to bring to SLC. She is looking to develop these skills and the knowledge she has gained further in the coming months.

Shannon thrives off ensuring client needs are met; going above and beyond to ensure the clients are satisfied with the service they receive from SLC Solicitors.

As she settles into the team Shannon is looking forward to taking on new challenges and progressing within her role at SLC. Building good relationships with both colleagues and clients is high on her agenda.

“People do business with people because they choose to not because they have to. We can always find others doing the same thing or selling the same product, it’s the personal connection that makes the difference.”

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Anita Maher

Anita Maher

Claims and Enforcement
Claims and Enforcement Manager

SLC Solicitors Staff

Anita Maher
Claims and Enforcement Manager
01743 260118
am@slcsolicitors.com

Anita joined SLC as a Graduate Legal Executive in 2008 and qualified as a Fellow of the Institute of Legal Executives in 2014. Anita deals with undefended debt recovery, forfeiture and possession proceedings including assured shorthold tenancies and was appointed supervisor in 2013. Anita also arranges the eviction of tenants and leaseholders and makes the required applications to the Land Registry for closure of the leasehold titles.

Anita plays a significant role within the firm on a day to day basis and interacts with clients regularly advising and assisting them whenever possible.

Anita enjoys her role within the firm working with a great team of people on a daily basis.

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Lisa Blair

Lisa Blair

Claims and Enforcement
Chartered Legal Executive

SLC Solicitors Staff

Lisa Blair
Chartered Legal Executive
01743 260101
lmb@slcsolicitors.com

Lisa is a chartered legal executive specialising in undefended commercial debt recovery including the commencement of court proceedings, through to enforcement of UK judgments using various different methods, charging orders and bankruptcy proceedings, having worked in this area for over 17 years.

Lisa has worked in a solicitor’s office since 1985 gaining a wide range of legal knowledge and qualifying as a fellow of the institute of legal executives in 1998.  She joined SLC in March 2016 after taking a slight change in her career path after being the debt recovery manager for one of Shropshire’s largest law firms, where she had worked for 20 years.

Outside of work, Lisa enjoys hiking and boogie bounce.

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Naomi Turton

Naomi Turton

Claims and Enforcement
Paralegal

SLC Solicitors Staff

Naomi Turton
Paralegal
01743 260113
nrs@slcsolicitors.com

Naomi works as a member of the Litigation Process Team and has been since she joined SLC Solicitors in February 2014. The majority of her work involves issuing monetary claims for arrears of Ground Rent and Service Charges and overseeing matters through the litigation process until they reach settlement. As part of her usual working day, Naomi spends time corresponding with clients, leaseholders and mortgage providers regarding various issues specific to individual cases.

Naomi graduated from the University of Chester in 2012 after finishing her law degree and also successfully completed the Legal Practice Course in 2013. She previously worked in a customer service role whilst completing her higher education.

Naomi enjoys working within a responsive team and finds her job to be at times challenging, but also interesting due to the various issues which arise when dealing with a vast number of cases.

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Emma J Clark

Emma J Clark

Pre Action Disputes
Disputes Executive

SLC Solicitors Staff

Emma J Clark
Disputes Executive
01743 260106
ejc@slcsolicitors.com

Emma joined SLC as a paralegal in 2011, having relocated from Leeds, where she had worked for a large firm as part of their debt recovery team for 5 years.

Emma has experience in a range of areas within the firm, having previously been both an Account Manager and Litigation Process Team Supervisor. Emma is used to providing her Clients with a high level of service, whilst dealing with the Defendants in an efficient manner.

Emma now holds the position of Dispute Executive, where she seeks a swift resolution to any pre-action Defendant disputes. Emma is aware of common issues that arise in this area of Law, and how best to resolve them, quickly.

 

 

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Dan Thornton

Dan Thornton

Pre Action Disputes
Legal Assistant

SLC Solicitors Staff

Dan Thornton
Legal Assistant
01743 260102
dt@slcsolicitors.com

Dan joined SLC Solicitors in April 2016, after 12 years of working in retail banking, specialising in personal debt collection. He has extensive experience of dealing directly with customers to resolve outstanding debts before they reach the litigation stage. In 2003, Dan studied and gained a BA (Hons) in English and Media; achieving a 2:1 grade. He then joined HBOS Plc in 2004, where he worked in both unsecured and secured debt collection roles. Dan always aims for high quality and appropriate resolutions to debt matters.

Outside of work, Dan enjoys spending time with his family and creative writing when he has any free time.

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John O’Dowd

John O’Dowd

Lease Review and Client Queries
Solicitor

SLC Solicitors Staff

John O’Dowd
Solicitor
01743 260110
jod@slcsolicitors.com

John has decades of experience of property related debt collection work and litigation and is proficient at analysing and advising both clients and staff on any and all property law related queries and disputes.

John is very much involved in being an immediate source of free advice to clients over both disputes and over interpretation of duties under leaseholds and freehold service charge matters. Dealing at the earliest stage with queries from clients avoids many disputes arising.

John is also involved in the conduct of the most technically difficult disputes prior to issue of litigation and in the production of lease reports.

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Lisa Pearsall

Lisa Pearsall

Data Entry Team
Data Entry Team Manager

SLC Solicitors Staff

Lisa Pearsall
Data Entry Team Manager
0333 0 300 200
lp@slcsolicitors.com

Lisa joined SLC in 2008 as a Paralegal working within a busy department dealing with the collection of ground rent and service charges. Whilst working on both service charge and ground rent Lisa gained valuable knowledge which she applied to situations that arise on a day to day basis when dealing with clients, leaseholders and mortgage providers.

In 2014 Lisa was promoted to DET/Mortgage Manager with her main duties being responsible for the daily activity of the Data Entry and Mortgage Team operations. Responsible for allocating work, monitoring and quality control, and ensuring that all work is carried out within a professional timely efficient manner. Lisa is passionate about SLC Solicitors and strives to exceed client expectations.

Lisa enjoys a challenge and motivating her team, she is always on hand to offer advice and assistance.

“Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.”
Mary Kay Ash

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Lorraine Elkin

Lorraine Elkin

Data Entry Team
Paralegal

SLC Solicitors Staff

Lorraine Elkin
Paralegal
0333 0 300 200
le@slcsolicitors.com

Lorraine Elkin is a Paralegal working within the Data entry team. Her main role is liaising with banks and building societies to request settlement of the outstanding ground rent and service charges. Once the file is with the mortgagee, she works on obtaining the outstanding monies due by sending all relevant information and liaising frequently with them. If the bank or building society will not make payment she would pass the file over to the litigation department who would take the next step.

Lorraine is also one of the first points of contact within the firm, dealing with clients and leaseholders and after checking the file she passes to the relevant department or takes messages if applicable and logs onto the system. Lorraine works closely with her DET manager, assisting her where necessary.

Lorraine’s role is an important part of the firm and she has gained knowledge and experience within the department. Lorraine has worked within the administration field for most of her working life.

Lorraine achieved her NVQ level 3 in Business Administration and her RSA word processing certificates whilst working within the administration field along with her D32 and D33 qualifications.

Lorraine enjoys her role within the firm and works alongside a very friendly team.

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John Groombridge

John Groombridge

Data Entry Team
Paralegal

SLC Solicitors Staff

John Groombridge
Paralegal
0333 0 300 200
jrg@slcsolicitors.com

John is a Paralegal in the Data Entry Team, where he inputs instructions for ground rent and service charge arrears. As well as setting up new matters, he helps in progressing files through the pre-litigation stages.

John joined SLC Solicitors in April 2014, having worked in debt recovery roles in the public and private sector since 1996. He graduated from the University of Northumbria at Newcastle in 1995 with a degree in Business Administration. John’s key strength is his understanding of financial statements and then translating this information to our system as clients would expect.

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Kirsty Haddock

Kirsty Haddock

Data Entry Team
Paralegal

SLC Solicitors Staff

Kirsty Haddock
Paralegal
0333 0 300 200
kh@slcsolicitors.com

Kirsty is the newest member of the data entry team and started in March 2016. Previously, she was involved in a customer service role for a stationery company, so this is a brand new challenge for her. Kirsty is a logical and quick thinker with a friendly personality allowing her to pick up the role and fit in quickly.

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Sohail Ismail

Sohail Ismail

Data Entry Team
Paralegal

SLC Solicitors Staff

Sohail Ismail
Paralegal
0333 0 300 200
sxi@slcsolicitors.com

Sohail joined SLC as a Paralegal in July 2017, having previously been with SLC in a similar role between 2010 and 2014. During this period Sohail gained valuable skills that he is now reapplying to ensure the best outcome for our clients.

Sohail studied llb Law at university and has also been travelling, giving him new life experiences such as diving in under water caves in Greece. He enjoys pushing his limits and has completed sky dives and has experience with paragliding.

Sohail is one of the first points of contact with the firm and interacts with both clients and leaseholders. Customer service is paramount within Sohail’s role and he maintains a professional persona at all times.

A quote that he lives by is; three things you need in life a wishbone, a backbone and a funny bone.

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Billie Jo Williams

Billie Jo Williams

Data Entry Team
Paralegal

SLC Solicitors Staff

Billie Jo Williams
Paralegal
0333 0 300 200
bjw@slcsolicitors.com

Billie-Jo Williams is a Data Entry Technician. The DET team sets up cases to a client’s exact specifications for chasing ground rent and service charge arrears and operates as the front of house reception for SLC Solicitors. The DET team interact with clients on a daily basis taking incoming calls and advising them of any contentious issues including the viability of court action.

The role demands speed, accuracy, efficiency and consummate professionalism, as it deals with all manner of calls and cases. It also requires an understanding of other roles, as it’s the backup for the disputes and mortgage teams.

Billie-Jo has been with the firm since October 2014 and been involved with administration in various industries, from giant conglomerates to small family firms, since 2001.

She has a degree in computer science, has undertaken numerous training courses including Excel Health and Safety, Minute Taking, Equal Opportunities, Protection of Vulnerable Adults and Team Building.

In addition, Billie-Jo is a published writer, selling on four continents, with a strong social media following.

Billie-Jo thrives upon working on her own initiative, as well as supporting a friendly, hard-working, close-knit team. She also enjoys the fact every day is different and presents new challenges.

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