Zen and the Art of Property Management
“Our enlightenment is timeless, yet our realisation of it occurs in time”.
Enlightenment; there’s a thing. As a freeholder, managing agent or having exercised one’s right to manage, enlightenment is what one craves. Anyone who has served a Section 20 notice or any of the statutory notices required from time to time knows that to be enlightened, to have an awareness, to be able to harness experience and expertise, would make life a whole lot easier and one would be able to…..breathe….
Of course, it’s never like that and during any process the heart beats furiously hoping that in being fair and ethical, sticking to the rules and following due process one doesn’t end up being hauled over the coals by the FTT for missing, or being tripped up by, one of the myriad statutory requirements that lie in wait, obscured either by legal jargon or by being misled by unprofessional advice.
The Zen and the Art of Property Management can be achieved by freeholders and managing agents, ensuring not only an enlightened state, but also one of complete tranquillity. Or rather, it can be gained by ensuring you have the right people looking after your interests.
Whilst many freeholder and managing agents may be, to an extent, ‘enlightened’, tranquillity is not a state often associated with the property management business. There are too many variables, statutory minefields and dissonant vested interests to make life anything other than hectic and stressful. It gets worse when even the simple things, like collecting ground rent and service charges, are made painful by the uncooperative, the elusive and the absent.
At SLC we like to think of ourselves as ‘Zen Masters’ to the property management industry. We are here to enlighten, to give advice and to share the burden of stress so many of us feel on a day-to-day basis. We cannot promise our breathing techniques are going to deliver nirvana, but our legal expertise is going to take away a great deal of the anxiety that dealing with the legal issues, serving of statutory notices or ground rent and service charge debt gives you on a daily basis. There are no problems… only solutions. Now…..relax and breathe….
We don’t like to think of ourselves as separate to the property management circle. We think of ourselves as absolutely integral to the sector. Embedded if you like, part of you and there for you. Being open minded and free thinking leads us at SLC to explore best practice in other sectors. We look to bring innovation, or plain common sense to the property management sector.
One such practice sweeping through and transforming the PRS is customer service. It’s no exaggeration to say that a new paradigm in customer service will transform the sector. As, perhaps, the leading law firm in the area of PRS management and its downstream activity, we have embraced the true meaning of ‘customer service’. Not the ‘lip service’ many of our new clients have told us is their previous experience.
Customer service is a fundamental core value at SLC. It, combined with our legal expertise, is what gives our clients comfort and confidence. It makes us approachable, understanding and knowledgeable. Whilst this may not lead to a Zen like state of enlightenment, it certainly helps them relax, safe in the knowledge that they have little to worry about when it comes to their statutory obligations or their debt recovery.